How cross-functional talent can lead to high-impact communications
An expert in customer experience explains the pros & cons of cross-functional talent versus specialisation in marketing.
“To successfully integrate AI into strategic decision-making processes, you need a human-centred approach”
Understanding executives’ individual decision-making styles can help companies improve the use of AI in strategic initiatives and overcome flaws in human judgement, according to Christoph Keding and Philip Meissner.
Understanding the flexible consumer lifestyle
Laetitia Mimoun and Fleura Bardhi explored how this new generation of consumers manages the challenges associated with serial transitions, and what it means in terms of market opportunities.
Leadership in uncertainty: Lessons from healthcare services
Diana Pérez-Arechaederra reflects on what we can learn from how healthcare leaders dealt with the unprecedented Covid-19 pandemic.
What if Hemingway inspired your customer experience?
Customer experience leaders can benefit from literature more than you might think, to anticipate customer impressions and create new experiences.
How to lead a purpose-driven company
Amidst the global environmental crisis, Groupe Rocher’s CEO, Bris Rocher, has given us his vision of what it means to lead a purpose-driven company towards a goal that goes beyond mere economic success.
How to transform businesses into agile and participative communities
The meaning of organisations is changing and Sociocracy can help design businesses that are able to respond to new paradigms like technological advancement and new generations’ expectations in the future workplace.
How do we solve the colossal problems threatening to overwhelm us?
For Violette Bouveret, the skill that teams need to acquire in order to face overwhelming challenges and avoid paralysis is the capacity to solve complex problems.
Lessons from the world’s most sustainable energy companies
Georgia Makridou writes that sustainability does not mean sacrificing profits or putting success on the back burner. On the contrary, the reward is resilience.
Eco-anxiety, putting a name on what we are all feeling
Six ESCP students take a closer look at eco-anxiety and what the media can do about it.
How to navigate purpose-driven leadership with Prof. Benoît Heilbrunn
When it comes to purpose, a lot of companies get lost trying to figure out which direction to take. How can one define purpose? Moreover, the purpose of a brand or company?
What if performance was driven by strategic agility?
How can leaders develop and implement a business strategy that is both suited to market fluctuations and delivers results? Enter strategic agility.
