Woman in white tank top holding black smartphone, © Barbara Zandoval / Unsplash

How are tech innovations shaping the future of customer experience?

Every business owner knows it: to succeed in an ever-changing world where competition is global, managing to create a meaningful, positive relationship with customers is key. Which many have done by building a quality customer experience and relationship management system. However, these last decades of technological innovation and global change have also shaken to the…