What media will the next presidential elections be played on?
Does TikTok hold the future of political communications? We’ve asked three stakeholders their views on the present relationship between politics and the media.
Artificial intelligence in managerial decision-making
While AI does not yet match its cinematic representations, methodologies such as machine learning are turning it into a valuable tool for managers and businesses when it comes to decision-making and creating innovative solutions.
How Italy can bring back its entrepreneurs
A look into the future of the Italian business ecosystem and how to attract more entrepreneurs with Marcello Tedeschi.
How is the next generation reshaping private banking?
Lombard Odier Group experts share insightful analysis stemming from research by students from ESCP’s two Masters in international wealth management led by Profs. Fahmi Ben Abdelkader and Jean-Philippe Mabru.
Supply-chain attacks and the delicate fabric of our IT ecosystem
How business leaders can bolster cybersecurity in the face of a cyber threat.
Fighting fake news with extended CSR
Erwan Lamy and Isabelle Beyneix claim that this genuine epistemic pollution, which undermines democracy and the trust necessary for the proper conduct of business, should be taken into account just like attacks on the environment and on the social climate.
“Customers expect a smooth & seamless shopping experience”
The state of e-commerce with Nathalie Balla, CEO of the leading French retailer La Redoute
Data and the customer experience: getting the best out of big data
Correctly leveraged, big data can offer huge benefits to any business, but where to start? We spoke to ESCP Professor Louis-David Benyayer and Glanceable co-founder Arthur Cohen about the potential – and pitfalls – of big data when applied to customer experience.
How can green finance respond to the climate emergency?
While there are ever more COPs being held and new commitments being made–with mixed success–all actors in society need to get involved. The financial sector is no exception.
How are tech innovations shaping the future of customer experience?
Every business owner knows it: to succeed in an ever-changing world where competition is global, managing to create a meaningful, positive relationship with customers is key. Which many have done by building a quality customer experience and relationship management system. However, these last decades of technological innovation and global change have also shaken to the…
Closing the ‘green gap’ to create sustainable value
ESCP Prof. Julien Schmitt provides guidelines for managers and policymakers to reduce this gap between consumers’ positive attitudes toward sustainability and environment protection, and actual consumption behaviours.
A full picture of customer preferences and behaviours for 2022
The way we interact with brands has changed very quickly over the past few years and even more so since 2019. ESCP alumnus and Customer Experience specialist Julien Hervy outlines some of the key CX trends to note in 2022.
