Every business owner knows it: to succeed in an ever-changing world where competition is global, managing to create a meaningful, positive relationship with customers is key. Which many have done by building a quality customer experience and relationship management system. However, these last decades of technological innovation and global change have also shaken to the…
The way we interact with brands has changed very quickly over the past few years and even more so since 2019. ESCP alumnus and Customer Experience specialist Julien Hervy outlines some of the key CX trends to note in 2022.
Prof. Ghislain Deslandes reviews a book which takes a critical look at some of the modern-day practices of the gig economy.
ESCP Prof. Andreas Kaplan draws upon his past research on Second Life and virtual worlds to reflect on the potential consequences of Facebook’s Metaverse.
Are we ready to share our data for the common good of accessible mobility? Roberto Chrétien takes a look at the challenges ahead for UN SDG 11.2.
In this interview, ESCP Business School PhD candidate Laetitia Vasseur talks about the association she created to oppose planned obsolescence, which is at the origin of Apple being fined €25 million.
Together, we investigated the variety of biases in tech — whether they influence the way algorithms are created, or the number of women in the industry.
An interview with Valour’s CEO on cryptocurrencies, NFTs and the gender investment gap.
Prof. Ben Voyer looks at the role of citizens, who often took the back seat to technology in smart city projects, and how the pandemic may have helped change this.
How can business leaders create meaningful change through technology? We take a closer look at the TechForGood movement with two ESCP professors Aurélien Acquier & Terence Tse.
In the wake of Covid-19, edtech companies were quick to turn a crisis into an opportunity. Japan’s Study Sapuri is a case in point.
“At some point last year, 1.6 billion students, and as many parents, have experienced edtech solutions in some shape or form.” CEO of EdTechX, Benjamin Vedrenne-Cloquet shares his take on the future of edtech.
