Woman in white tank top holding black smartphone, © Barbara Zandoval / Unsplash

How are tech innovations shaping the future of customer experience?

Every business owner knows it: to succeed in an ever-changing world where competition is global, managing to create a meaningful, positive relationship with customers is key. Which many have done by building a quality customer experience and relationship management system. However, these last decades of technological innovation and global change have also shaken to the…

Person repairing a smartphone

Flying high at HOP

In this interview, ESCP Business School PhD candidate Laetitia Vasseur talks about the association she created to oppose planned obsolescence, which is at the origin of Apple being fined €25 million.