The role of emotional intelligence in your customer experience
CX expert Julien Hervy makes the case that emotional intelligence has a profound impact on the customer experience.
(Video) gaming killed the other media?
Michael Haenlein rejoices at a special report from The Economist noting that video games have become a universal pastime and are following the same path as other mass media.
Why employees need to be more entrepreneurial than ever
Encouraging employees to use entrepreneurial thinking and action is the key to safeguarding a company’s long-term existence, claim Christoph Seckler and Peter Borchers. This is how businesspeople motivate and promote their workforce.
A much-needed clarification of what the circular economy is – and is not
Economist Hans Stegeman comments on a research paper offering a clear(er) definition of the circular economy.
Should your business speak out on heated social, political and moral issues?
While taking a public stance can be risky, staying silent is no longer an option. To help companies weigh in effectively, we spoke to ESCP expert Laetitia Mimoun.
Picking a side in the ESG wars: what the US political debate means for business
The debate about ESG investing has been hovering around the fringes of American politics for a while. What are the implications for businesses?
Digital innovation in Europe: playing catch-up
Despite possessing some unique strengths, Europe still lags behind the US and China on digital innovation. What do the region’s companies and policymakers need to do about it?
War, Peace & Business: How geopolitics is impacting globalisation
Former ambassador Maxime Lefebvre comments on an article published by the FT saying that geopolitics is the biggest threat to globalisation.
AI shows why it is imperative to have more women in negotiations
Daniela Lup writes that the need for inclusion of diverse voices became even more urgent when an AI agent created by Meta achieved human-like performance in an online game involving strategic negotiation.
Tackling the big risks to global supply chains
ESCP Professor Christian Durach helps companies navigate the tectonic shifts disrupting global supply chains.
B Corp Certification: a window or a mirror?
The president of a B Corp, Phil Glynn explains his company’s choice to balance a for-profit model with a social mission.
How business can deliver where government is failing
As trust in government institutions has weakened, the expectations of business leaders have soared. How can businesses can use this trust for good?
