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who make a point of businesses that provide The share of buying experiences consumers Source: The Value of Experience. Harvard Business Review Analytic Services, May 2021 AI capabilities within two years who plan to invest more in contact center leaders % 79 Source: From cost center to experience hub. Tapping the potential of customer service to help drive business growth. Deloitte Digital, June 2021. The share of who plan to The share of shop more online in the future consumers % 30 Source: Customer Experience Mindset in A Post COVID-19 World. Forbes, April 2020. Source: How covid-19 is boosting innovation. The Economist, 2021 in digital adoption FORWARD and companies launched customers The number of years the pandemic crisis 5 Source: The COVID-19 recovery will be digital: A plan for the first 90 days. McKinsey, May, 2020. Source: How covid-19 is boosting innovation. The Economist, 2021 Explain